Refund Policy

Last updated: September 17, 2026

1. Overview

All payments are processed through Waffo Pancake, our payment processor and Merchant of Record. VectorForge offers one-time credit pack purchases — there is no subscription or automatic renewal. This policy outlines how refunds are handled for credit pack purchases.

2. Credit Pack Refunds

One-Time Credit Pack Purchases

Credit packs (Starter, Pro, Enterprise) are one-time purchases with no automatic renewal. Refunds are available within 48 hours of purchase if the credits have not been used. After 48 hours or if credits have been used, no refunds are provided.

Credit Expiration

Credits expire 30 days from the date of purchase. Unused credits are forfeited upon expiration. Plan carefully to maximize your credit usage within the validity period.

Non-Refundable Nature

Unlike subscription-based services, our credit pack model means each purchase is a discrete transaction. Once credits are added to your account and the refund period has passed, the purchase is final.

3. Account Downgrade

There is no subscription to cancel. When your credits expire or are exhausted, your account automatically returns to the free tier. You retain access to any previously converted SVG files.

4. Processing Time

Approved refunds are typically processed within 5-10 business days by Waffo Pancake. The refund will be returned to the original payment method used for the purchase. Please note that your bank's processing time may add additional days to the receipt of funds.

5. Chargebacks and Disputes

If you dispute a charge through your bank or payment provider:

  • Your account access may be suspended pending resolution
  • You may be required to provide documentation
  • Chargebacks may result in account termination

Before initiating a chargeback, please contact Waffo at billing@waffo.com or us at svgforge@gmail.com to resolve any issues.

6. How to Request a Refund

To request a refund within 48 hours of purchase, please contact our support team with:

  • Your account email address
  • The date of purchase
  • The credit pack purchased
  • Reason for the refund request

Email us at: svgforge@gmail.com

7. Exceptions

Refund requests are evaluated on a case-by-case basis. Circumstances that may qualify for exceptions include technical issues that prevented service use, billing errors, or other exceptional situations at our discretion. For payment-related exceptions, Waffo Pancake may need to be involved.